Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 1,041 Topics
  • 3,102 Replies

1041 Topics

M
Miguel CuevasNew Member
asked in Data Instrumentation

Failed Events Report

Hi team, we have setup Iterable as a Destination on Amplitude. On the Delivery tab we can see a chart showing the delivery rate and the number of events not delivered.  Is there a way to get a report that shows which events are failing to be delivered to this downstream destination? 

3
Esther Trapadoux
Community Manager
1 month ago
A
AnthonyVNew Member
asked in Data Instrumentation

Using Cohorts with Groups

Hi,I'd like to create a cohort that basically shows me all my Organizations with >1 account. I've attached a screenshot of the event schema in Segment. When I create a cohort, it only allows me to select "Users" or "group(s)" , but I'd like to select "OrgAlias". Thanks, Anthony 

1
Esther Trapadoux
Community Manager
1 month ago
S
sarah.krasnik.prefectNew Member
asked in Data Instrumentation

Customer.io Integration Broken for Existing Users

Consider the following situation:A user exists in Customer.io before we implemented Amplitude.Now we implement Amplitude, and the user is new to Amplitude.What breaks:Amplitude creates the user in customer.io without an email. At this point in time, there are 2 users in Customer.io: the original customer.io user that already existed with an email, and the user Amplitude created from a user_id that does not have an email. Then when Amplitude attempts to update the email attribute, 3 things happen:On the original Customer.io user with an email, there’s a failed attribute change for the `id` attribute, with the following error: `reason: "cio_id must be used to change id value."` On the new Customer.io user with no email that Amplitude created, there’s a failed attribute change for the `email` attribute, with the following error: `reason: "The identifier is already associated with a different profile."` In Amplitude in the customer.io destination debugger, there are internal errors that sa

3
Esther Trapadoux
Community Manager
1 month ago
Rune Andersen
Helpful Hero
Rune AndersenHelpful Hero
asked in Data Instrumentation

GTM Template and the new "Default events" form v. 1.9.1

Looking at the documentation for Browser SDK, there are now a option to automatic send page view, session event, form interaction and file download.https://www.docs.developers.amplitude.com/data/sdks/typescript-browser/#tracking-default-eventsIn the GTM Template (amplitude-js-gtm)  it’s possible to select the automatic Page Views, but there are no option to choose the automatic Session event etc,Will a update come to the template `? 

1
Esther Trapadoux
Community Manager
1 month ago
A
austinlogoNew Member
asked in Data Instrumentation

Can you create custom error events

Can I create custom error events that show up as errors in the data stream? For example if the user tries to set an appointment in the past or request negative money, the react component can display an error and I can track that to see where users are finding difficulties within the app.

5
Esther Trapadoux
Community Manager
1 month ago
A
ajinkya_titanNew Member
asked in Data Instrumentation

Events not showing up in segmentation but shown in tracking plan and user lookup

I have 56 events (active and live) in the tracking plan. I can see these events in the user lookup too. But when trying to create a chart in segmentation, I can only see and select from 12 events (out of 56). I also saw some other relevant topics but couldn’t find the solution.

2
A
1 month ago
K
kpak130New Member
asked in Data Instrumentation

Dashboard API rate limit 429 error

I wrote a script which mistakenly makes Dashboard API more than the rate limit. So I started getting the 429 (rate-limit) errors. But the error would not cool off after nearly 8 hours now. When would it cool off?

1
Esther Trapadoux
Community Manager
1 month ago
K
Experienced
kornelius
asked in Data Instrumentation

Proper UTM Tracking with Amplitude

Hi, we are using Ampli (codegen) to track our solution. I now want to track visitors in the app based on the links in emails the users clicked on.For that UTM tracking feels natural. What is the best way to set that up using Ampli Codegen? What do we need to setup/prepare?Do I have to manually track this in a specific event or when/how are UTM parameters tracked automatically? Please note, we only use Analytics.

1
Esther Trapadoux
Community Manager
1 month ago
D
dimitrios.damilosNew Member
asked in Data Instrumentation

Median time to convert not displayed in Dashboard

Hello, I am creating a Dashboard and I need to display the median time to convert as a the time measured between 2 events. It is properly displayed on the chart create/edit page, but it is not shown when the Funnel is added to the Dashboard. Can you explain what should I do to display it? I am attaching a screenshot to see how it shown (and not) at the moment. Not shown when in Dashboard: But shown in the chart’s page. It is that value “2m 2s”: 

1
Saish Redkar
Expert
1 month ago
M
Conversationalist
mkoivaConversationalist
asked in Data Instrumentation

Properties in GTM vs. Properties in Amplitude

Related to https://community.amplitude.com/data-instrumentation-57/amplitude-s-google-tag-manager-gtm-client-side-template-no-longer-seems-to-have-an-event-properties-field-1671  Does anyone have information on whether to set event and user properties in the GTM tag, in the Amplitude event or both?I’m seeing the properties in live data but in the event property, it shows a warning sign. Brought me to the question, should I be setting properties in GTM or in Amplitude properties? If both, when/how do you which should be used when?  Thanks

2
dangrainger
Super Helper
1 month ago
A
abbiNew Member
asked in Data Instrumentation

Problems with integration AppsFlyer and Amplitude

Hello! I ask for help with integrations between Amplitude and AppsFlyer. Description of the problem below: we connected Amplitude with Appsflyer, but we don't see many properties. Examples on this screenshot - https://img.netpeak.ua/abbi/1681214903632.png We need properties like platform, country, OS and others but only some events have these properties. And we can not find the reason. This is a screenshot from User activity - https://img.netpeak.ua/abbi/1681215591076.png As you can see values of some of the properties are empty. 

2
eddie.gaona
Team Member
1 month ago
B
brittany-guavaNew Member
asked in Data Instrumentation

Removing a data source

We’ve connected Tribe as a data source but we’re moving off of that platform, and in the meantime that data is messing with some of our charts. How do we remove Tribe as a data source?

6
Esther Trapadoux
Community Manager
1 month ago
R
racarman245New Member
asked in Data Instrumentation

Anonymous Users that are merged with existing users incorrectly counted as "new" user?

From the docs and crawling this forum, I understand that the user merging process is retroactive, so if after an anonymous user logs in, and are identified with a user_id, the user_id of the anonymous events will be retroactively set.  But I’m having trouble confirming this in practice. If I do the below sequence:New session from incognito window Fire an event (page view) as an anonymous user Log-in (with a user that has had previous activity and is not new) I’ve confirmed this does indeed merge the existing user to the anonymous user via User Lookup page.  And then I do the following segmentation on Amplitude ID and “_new”, Amplitude New User Event (for context the Jan 23rd date is when we implemented amplitude).  Which shows this user as a “New” user, but they should not be new after the merging process, since the merged User ID was not “new”.  How is this possible? If I extend the above analysis not just for a single Amplitude ID, but for the entire user base, are anonymous users ge

2
R
1 month ago
R
racarman245New Member
asked in Data Instrumentation

Referring domain is "None" > 70% of new users

When I do a segmentation analysis for any event, new users, and then group by referring domain, >70% of unique users have “none” referring domain. The blue bar is “none” This is very very unexpected, and don’t believe that 70% of new users type in the url of our app without finding it from another source.  I understand that if events are fired before user properties are sent, then those events will not have any referring domain, but I’m having trouble confirming if this is the issue or not, and what the solution should be? For a users’ first event in a session, should we force the identify calls to resolve prior to sending any subsequent event data?

2
R
1 month ago
V
Conversationalist
VishalConversationalist
asked in Data Instrumentation

Unreliable behaviour of browser sdk init(api_key, user_id) method.

When I am sending user id in init method, it sets the amplitude user id which is working fine, but when I call the init method without user id ( null ), it still uses the old user id. It should set the user id as null.Is this an expected behaviour or it is a bug?Do I need to use the setUserId method separately ? ( this one I don’t prefer as it is not a promise )

5
M
Conversationalist
1 month ago
R
Roee FinkNew Member
asked in Data Instrumentation

New User Pathfinder

I am currently trying to create a pathfinder analysis to answer the questions: What is the typical journey for new users?. When I was designing the pathfinder I saw that there is an event called ‘New User’. After further research I understood that the new user event is:A user’s first event in Amplitude A new user is a user who has logged an event to Amplitude for the first time (this includes inactive events). The time of when the user is new is the time of when they logged their earliest eventWith this information I created a Pathfinder that starts with Start Session. For the User I selected for users that performed New User and was then prompted with “who performed user = x time. I started changing the operator and number and saw that with each change the number of Start sessions changes. I don’t understand how the event New User can be equal any number if it is defined as the first event of a user and how I can make the parameters New User > 4 means or New User = 0. I would appre

2
R
1 month ago
D
dmeredithNew Member
asked in Data Instrumentation

Apply user segment to all charts on a Dashboard

I have a dashboard with a few Segmentation charts on it. This is nice, but I’d like to be able to quickly add additional user segments to all charts on that dashboard from the dashboard UI. Is this possible without manually going into each chart and adding the segment? This would allow dashboard users to quickly compare various user segments that they’re interested in.One option is to add the various segments manually to each chart, but I feel like this would be too much information on the dashboard if a user is only interested in one or two segments.

4
E
Novice
1 month ago
Svitlana
Novice
SvitlanaNovice
asked in Data Instrumentation

Is Event Explorer available only for paid plans

Hey! Is Event Explorer available only for paid plans? I found the article about this feature but in my free plan it does not seem to work. When I press the button ‘Select events using your product’ which is supposed to open Even Explorer - nothing happens :( 

4
Svitlana
Novice
1 month ago
K
KangmiLeeNew Member
asked in Data Instrumentation

How can I track the location from the event?

We are still building our events with our Dev. team. and please excuse me I am a newbie for the questions.  I see many of this ‘click’ or ‘page load’ from the events, Is there anyway I can track what this event is? 

1
dangrainger
Super Helper
1 month ago
I
itsdanwuNew Member
asked in Data Instrumentation

Benefits of storing first/last date action taken user property?

Hi all, Was wondering what the potential benefits are for storing a “first/last date action taken” user property. For example, let’s say I have a search event. Do I need to store a “first search date” and “last search date” user property? What are the benefits of explicitly storing a “first search date” and “last search date” user property?It feels that just storing a “search submitted” event + auto-generated date is enough for me to perform some good retention analysis. Want to know what I’m missing out on though. It feels like I’d need local storage and handle this logic in my own app. So want to know the cost/benefit tradeoff. Thanks!Dan

1
Esther Trapadoux
Community Manager
1 month ago
A
Alireza KarimiNew Member
asked in Data Instrumentation

"New User" event is created even after inactive event is sent to amplitude

Hi Amplitude Community, We are experiencing a problem in Amplitude and I’m looking forward to see your solutions for this problem. As you may know, whenever the first event is sent to Amplitude for a user, automatically a new event called “New User” will be created for the user. Events can be two type:Active event: Action is done by user Inactive event: No action is done by user but something has happened in backend that lead to generation of an event for user (for example user order status has been changed) “New User” event is created whether the event is active or inactive. Creation of New User event after inactive events has led to some issues in our reporting. In our business, we may send an inactive event to amplitude for the user even if he/she has not visited our app (or website) yet. So a “New User” event will be created even if the user has not visited our platform; And here the problem arises. When we want to do analytics on New User event, we underestimate total number of th

3
Esther Trapadoux
Community Manager
1 month ago
advait
advaitNew Member
asked in Data Instrumentation

Moving from Scholarship plan to Growth Plan

Hello Everyone,  Our team has been using Amplitude for almost a year now on the Scholarship plan, which is set to end by mid-May 2023. However, we anticipate reaching the 20M event volume limit before the end of this month.We have a question regarding what happens when our event volume exceeds the limit. Will our account be downgraded to the free plan immediately or will we have some time before the downgrade occurs?Additionally, we would like to follow up on our recent request for an upgrade to either the Growth or Enterprise plan. We appreciate that your team has reached out to us before, but we have not received any response to our latest email for the last 4-5 days. Could you please let us know the status of our request? Thanks,Advait

1
Esther Trapadoux
Community Manager
1 month ago
D
doylezNew Member
asked in Data Instrumentation

Google Ads and Hubspot event streaming timeline?

Hi there - wondering if there’s been any communication regarding the feature release of Google Ads and HubSpot event streaming. We currently use this in Facebook with great effect and I’d love to standardize across platforms, but I’m unsure of the timing. If it’s relatively close, I could probably wait but if not might go another direction until it’s available. Thanks in advance! 

2
Esther Trapadoux
Community Manager
1 month ago
G
Novice
GaketNovice
asked in Data Instrumentation

Can't find org url

Hi, we have forgotten our organization URL (https://analytics.amplitude.com/org-url) so we can’t log in with our existing user. Almost sure it was something like wearrecorder...How can we recover our org URL?The app sends data to Amplitude in prod, we have the keys. I’ve been checking on analytics about half a year ago, but I can’t login to org now.artursregs@gmail.com or artursletter@gmail.com There is an org called armito but I’d like to close that account as we are not using it anymore. But there should have been another one active about audio recorder.Best regards,Artur

4
G
Novice
1 month ago
A
Novice
Abhi LambaNovice
asked in Data Instrumentation

Measured As Module

I cannot seem to find the ‘Measured As Module’ in my segmentation charts. By default it is set as ‘unique users’ but I want to see a cumulative measure. 

5
A
Novice
1 month ago

Terms & ConditionsCookie settings