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Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 1,791 Topics
  • 4,198 Replies
1791 Topics
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Ingmar OemigNew Member
asked in Data Instrumentation
Per user averages

Dear community,Apologies if I’m asking an already asked question here.Is there a way to view the average of a ‘formula’ event over the users. Specifically, I have a parameter ‘like_ratio’ that is generated as like / (like + dislike). I am interested in the average like_ratio per user - not weighted by likes and dislikes, but just a clean average. If I make a segmentation chart of totals_like / (totals_like + totals_dislike) I get a chart weighted by activity (the most active user will weigh more in the result). Is there a way to create the average of the per user like_ratio? I have tried the avg(like) / (avg(like) + avg(dislike)) but I get a wildly different number from what I get when exporting user data and taking the avg(like / (like + dislike))  Thank you!

12752
Jacenda Davis
Team Member
dimitri.fedorov
Conversationalist
dimitri.fedorovConversationalist
asked in Data Instrumentation
User composition by User property gives "empty" group where should be none

Hi there guys. We have a user composition chart (link will work only for admins/tech support I guess) in our Amplitude.There is (none) group in the chart, suggesting the property value for those users is not set.Although, if I press on that group, select “View Users” and pick any user, his property value will be set. Does anyone have any idea why is that?Thanks!

4082
dimitri.fedorov
Conversationalist
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jack_inneNew Member
asked in Data Instrumentation
Events showing in user lookup but not in segmentation

Hey folks I’m having an issue with Amplitude and I’d really appreciate some help :) I’m backfilling some data for the past couple of years but none of it seems to be available but in event segmentation or in the events page of the Data tab but is visible in the User Lookup page. I tried this for other events and nothing works so far. The problem is similar to this thread. Our tracking plan does reject events that don’t fit the schema. Is there a fix or do I need support? Thanks, Jack. 

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imanuelvicNew Member
asked in Data Instrumentation
User Properties values are not complete

Hi,I’ve just upgrade from Expo SDK 43 to 46, and seems like I need to use a custom development client instead of Expo Go, because of expo-analytics-amplitude will be deprecated in SDK 45. and clearly written in expo documents that expo-analytics-amplitude will be Deprecated. So I need to use this official docs.I use @amplitude/analytics-react-native. And It's work in my Expo Project. But... the data provided in the amplitude dashboard is incomplete and wrong Platform.Here's the dashboard after I use @amplitude/analytics-react-nativeThe platform read Web not Android… And the data incomplete.And here's when I use expo-analytics-amplitudeThis is the right one, the User Properties is complete, what I need Here's my code in Auth Middleware (before user login in my project)  initializeAmplitude = async () => {        init(AMPLITUDE_API_KEY, this.props.userAccountInformation.members.id.toString(), { minIdLength: 1 })        const event = new Identify()    event.set('properties', this.props

5211
Yuanyuan Zhang
Team Member
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vbranndoNew Member
posted in Data Instrumentation
Somed users that signed up are missing

Hey guys! I’ve been having this problem with amplitude for while and wanted some help. Our product recently launched it’s trial version in an attempt to explore the PLG strategy. With that in mind, we wanted to keep an eye on every detail about our new trial users, from their journey and their behaviour. Problem is, we are having some inconsistencies with our data coming from Amplitude, because some users that access our trial just aren’t registered inside Amplitude, even tough they signed up successfully. I don’t have the exact numbers in hand right now, but at least 20 users show up on our databse, but are nowhere to be found on Amplitude. And it’s isn’t a case of segmentations. These users don’t even show up on user look-up! My first gut feeling is that those users don’t stick around after signing up long enough to Amplitude to catch some event, but I can’t really be sure about that.

3182
Product Release Team
Team Member
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yliuaaronNew Member
asked in Data Instrumentation
os version incorrect when importing from segment

I am using Segment to log screen data in my iOS app and import them to Amplitude. I found out that the `os` field on the event in amplitude is something like `WebKit 605` instead of the ios version. I inspect the event data on Segment and it has the correct os version data like `"os": { "name": "iOS", "version": "15.0.2" },`. Is there anything I set up incorrectly? Please help. Thanks!

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dorota.nowiczNew Member
asked in Data Instrumentation
Does OrgID correspond to ProjectID?

Hi all,currently, Amplitude provides an option to export 2 types of different data to S3 buckets:Raw event file and data format. Example filename: ProjectID_yyyy-MM-dd_H#partitionInteger.json.gz Merged Amplitude IDs File & Data Format. Example filename: -OrgID_yyyy-MM-dd_H.json.gz See more info here: https://www.docs.developers.amplitude.com/data/destinations/amazon-s3/I would like to ask if the OrgID from the 2nd report corresponds to the ProjectID from the 1st report.TIA  

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Aliaksei SaskevichNew Member
asked in Data Instrumentation
Org URL forgotten

Hi, we have forgotten our organisation URL (https://analytics.amplitude.com/org-url) so we can’t log in with our existing user.How can we recover our org URL?Thanks.Email associated with the organisation is at @sequoia.health domain.

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Novice
narNovice
asked in Data Instrumentation
Import S3 not working

Was following this guide on importing data from a data warehouse in S3: https://www.docs.developers.amplitude.com/data/sources/amazon-s3/Creating the role worked fine and creating the Amazon S3 import source worked fine until step 6. The test credentials step was able to pull the files we have stored in S3 and show them back to me but on the next screen, when I entered a data source and description and hit save nothing happened.Thanks for the help!

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Novice
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Novice
as-greywingNovice
asked in Data Instrumentation
I would like to replace amplitude default fields using Legacy JS SDK

Dear all,I’m using the JS SDK to log events for interactions on my web application. I would like to replace selected fields that are automatically determined by the amplitude instance, for e.g. ip address, country, city, etc.Is this possible? I’ve tried to use identify or setUserPropertiesconst identify = new amplitude.Identify().set('ip', '111.111.111.111');amplitude.getInstance().identify(identify)// oramplitude.getInstance().setUserProperties({ 'ip': '111.111.111.111' });but these will create a custom property instead. Is there a way for me to replace the amplitude fields? (mainly the ip address detected by the amplitude instance) I’ve attached an image below indicating the value of the `IP Address` field that i’d like to change.   Note: I’d like to avoid creating a custom user property or event property for this ip address.Thank you in advance for your help!

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Novice
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Conversationalist
Mithra BConversationalist
asked in Data Instrumentation
What is the condition to be framed, if I want to analyse the count of projects names which are coming under each System Integrator side & Customer side organizations

I have to separate the projects with respect to System Integrator side Projects (1) and Customer side organization projects (2).  In a dashboard, One KPI is System Integrator side Projects & Another KPI is Customer side projects.  For eg., If I am having 3 System Integrator organizations: K, K LLC, Abc What is the condition to be framed, if I want to analyse the count of projects names which are coming under each System Integrator organizations? [Actually I have given a condition in where as organizations (user property) : “set not equals operator” & values as “K, K LLC, Abc” - in this case only I got all the expected results, but some deviations were also there] What is the condition to be framed, if I want to analyse the count of projects names which are coming under each Customer side organizations? [Actually I have given a condition in where as “organizations (user property) : “set not equals operator” & values as “sk , msv, ibc, … ”]

3711
Z
Team Member
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starchildNew Member
asked in Data Instrumentation
Shopify user id vs server-side user id

We have an existing Shopify store that is fulfillment for free healthy meals. I’ve hooked up Amplitude with the Shopify App, but I’m confused on how to add our server-side id (People ID or PID) to each record.Since Shopify automatically uses email for their user id, how can I inject the PID for each session? Every session into the store (browse, login, or create account) has a PID we can inject.At some point, I discovered an article that talked about how to do that for Amplitude, but it didn’t cover the case of Shopify and the reality that user_id will be the Shopify user_id.Any help is appreciated!Paul

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freelancer52New Member
asked in Data Instrumentation
Do I need to pay for integrations?

Hi everyone, really interested in exploring amplitude. We have a pretty extensive tech stack, are amplitudes all free? Or are they add on services? I can list our existing tools but interested in learning a bit more!

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Saish Redkar
Expert
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Conversationalist
sean.meehanConversationalist
asked in Data Instrumentation
Stitching issue with shopify store event data

Hey Everyone,I recently set up Amplitude to capture Shopify store event data, and I am seeing a bit of unexpected behavior. While Amplitude does seem to be capturing all events on our website, I’m having a bit of an issue piecing together the full user journey for customers who go completely through the funnel and make a purchase on the site. Problem: For purchasing customers, the event stream is getting broken apart as coming from two different users which I’ll refer to as the pre-checkout user and checkout user. Pre-Checkout UserThis stream has the most events and captures all the website browsing type events (page view, product clicked, product details viewed, product added, etc.). This user has a device_id in the form of an alphanumeric string (ie. jHdTf2LNvsXrKDkwnq2Yto) in addition to information about the device type, and properly allocates a amplitude_id, session_id as well as everything else I would expect. The user_id is also generally null because the customer hasn’t signed

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Conversationalist
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AlexAsksNew Member
asked in Data Instrumentation
Amplitude internal time zone doesn't match my local time zone.

I seeing some inconsistencies between the times Amplitude is displaying and the actual times those things are boing done. This is outside the timestamps inherent in the event data. ExampleI’m looking at my Events page and marking events with a status of planned. When I then hover over the “Planned” label, the UI displays a tooltip of “Created on Nov 13, 2022” The current time is 103pm 14 November 2022. When i click into the event I can see the created date as 5 mins ago,  I am located in New Zealand, the timezone for my project is set to “(UTC+13:00) Pacific/Auckland”I’m assuming this is a time zone thing. It may be the time zone the tooltips are referencing is not the one my project is set to.  Is this a bug? Is there a reason I'm seeing different numbers in 2 places? Could my events be picking up a different time zone for instance and that’s coming through in some places rather than others?All our users are NZ based to every event should be happening on NZ time (UTC+13).I also seem t

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adeola13New Member
asked in Data Instrumentation
Amplitude Device ID vs Segment Anonymous ID vs Google Client ID

Hey Amplitude Community, I have a question. Is Amplitude’s device ID just a randomly generated ID? Or is it somehow connected to the device and browser somebody is using. For example I know that Google’s Client ID is based on the combination of the browser and the device, which therefore even if a user is anonymous, and cookies are expired, if the user returns on the same device, they will still have that same ID. Lastly, when using Segment, is there any advantage to using the anonymousID of segment, vs the Amplitude device ID?

17161
Yuanyuan Zhang
Team Member
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AskTiaLeoNew Member
asked in Data Instrumentation
Mixpanel Destination for iOS

Hi we’ve moved over a while back from Iteratively and are just now making sure that all of the connections are set for our iOS app’s Ampli itegration. We want to be able to use the tracking plans and log events with Amplitude and have them flow into our mixpanel instance.I see that we have a destination set to mixpanel here:I also see that we have events flowing into amplitude here:We however don’t see any of these events in our mixpanel instance. Please give guidance on what we should be checking. I also couldn’t find documentation on this so if there is any, a link would be awesome!

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sinebycos
sinebycosNew Member
asked in Data Instrumentation
Best way to configure JavaScript SDK in GTM?

My website (E-learning website) is built with React and it is distributed in to micro-services like if users want to login, it will redirect them to login.mywebsite.com. If they want to start learning, then it will bring them to app.mywebsite.com.So, I would like to install Javascript SDK via GTM, what is the best way to configure, especially the trigger? because I’ve tried like this https://share.cleanshot.com/26n173 but it did not work. The event just only registered to Amplitude one time and that’s it (but it fired in GTM correctly every time).Looking forward for any help 😊

4031
Denis Holmes
Team Member
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George3d6New Member
asked in Data Instrumentation
Generating Data With A Cron

I have a usecase where I want to bulk-generate events with a cron every day -- that is to say, generate all events I will need and send them (ideally, using the python SDK).The setup I thought about was:Delete all events of the type I want to send Send the new events from my cronBut I’ve not found a good way of doing (1) via the python SDK. Is this a usecase amplitude can even be applied for ? We mainly use it for one-off-event-driven analytics, but I’d love it if I could also visualize the results of some analytical crons in amplitude.

3794
sydney.koh
Team Member
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Novice
aimonNovice
asked in Data Instrumentation
Website vs App Best Practice

Hey all, I notice that a lot of the data we are seeing in Amplitude has been skewed as it is being used for our marketing site as well as our app. Is there a best practice for this? Should we be separating our marketing site into a seperate project?Thanks​​​​​​​

4271
jarren.patao
Community Manager
K
Novice
Kévin AndréNovice
asked in Data Instrumentation
Is it possible to remove "Page" name in the page event?

Hello, We are integrating Amplitude through Segment. Since I have updated the Amplitude destination, the page event arrive on Amplitude with the name “Page”. I cannot find if it’s possible to remove it. Thanks for your help.Kévin

4014
Yuanyuan Zhang
Team Member
T
Helpful Hero
TristanEarlHelpful Hero
asked in Data Instrumentation
Security webhook for custom monitors

When creating a webhook, is there a way to specify secure credentials for Amplitude to use when calling the webhook?  Ideally they would be passed in an HTTP header instead of on the URL, but I don’t see a way of setting anything outside the URL.

5165
Yuanyuan Zhang
Team Member
T
Helpful Hero
TristanEarlHelpful Hero
asked in Data Instrumentation
Getting user segment labels in custom monitor webhook

I have a webhook set up to receive Amplitude alerts.  When an alert fires, my webhook receives a notification as expected.  On the incoming request, I can’t find the name of the user segment that’s getting alerted.  This would especially be helpful in charts with multiple segments.  I do see a user_segment_idx field that contains a number, presumably the index into the list of segments.  Is there a way to lookup the name of the segment?  Can this be done with an API call?  Here’s a snippet of the incoming JSON payload for reference: { "charts": [ { "header": "My Alert", "user_segment_idx": "1", "segment_value_label": null, "what_happened": "2022-10-13 14:00:00: 44.4 is lower than the threshold 55.0.", "chart_url": "https://analytics.amplitude.com/mychart?source=custom_monitor_webhook", "rca_url": "https://analytics.amplitude.com/mychart?source=custom_monitor_email&RCA.time=2022-10-13T14%3A00%3A00", "filename": "filename.png", "contentType

53510
Product Release Team
Team Member
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GameVNew Member
asked in Data Instrumentation
I'm stuck On the page of Set Up Unity Sdk

Hi I'm a new User of Amplitude,I created an account at Amplitude in the as free starter plan. Then I added same unity sdk dependency which is already given in Amplitude, But I can't find my dashboardAfter the first signup I only have two options in Amplitude. 1. Invite your team member. 2. Setup data source I have created the organization and also created my first project. I use project's api key in unity code but i can't get any analytics data or dashboard because my setup is not finishing unity sdk. I'm stuck On the page of Set Up Unity Sdkpage showing listening …Constantly happening So tell me what should I do now?   

5134
Denis Holmes
Team Member
L
lorinNew Member
asked in Data Instrumentation
Which SDK to use for Ionic with Capacitor?

Hi, I have apps that are built in Ionic with Capacitor and I’ve been using the JavaScript SDK for some time now, which worked great. I noticed the JavaScript SDK is now a legacy SDK and will be deprecated in the future, and there is no direct alternative for Ionic/Capacitor yet.  Does anyone have any experience as to which SDK I should migrate to? The ones that come to mind are the Browser and the Node.js SDKs, but I’m not sure which one I should go for.  Thank you

10323
Z
Team Member

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