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Data Instrumentation

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michael.kuhlHelpful Hero

asked in Data Instrumentation

Identify API Groups documentation is unclear

In the Identify API docs it statesgroups: String. This feature is only available to Enterprise customers who have purchased the Accounts add-on. A dictionary of key-value pairs that represent groups of users.Which type is groups: String or dictionary?

1 year ago

jakeNew Member

asked in Data Instrumentation

How to see Cohort data past the 30 day limit?

Seems very odd that a platform as advanced and expensive as Amplitude doesn’t seem able to look back more than 30 days in the cohort population over time. Is there no way around this? Please don’t answer with In cohorts you can look at a max of 365 days(one year). Is this what you are looking for: https://analytics.amplitude.com/demo/cohort/0c8vzfh?source=redirect%3A+cohort+created which is the only answer i’ve seen given by support agents on this forum. This is absolutely not the answer i’m looking for! I quite simply want to see our active user number from September but cannot find a way to do so… I can only see cohort population for the past 30 days and there appears to be no way around this nor any chart that helps with this (presumably) very simple task. I might also add, the lack of proper customer support (no phone number, no email, no chatbot) is pretty appalling for a company that’s raised $300m!

1 year ago

jwhitingNew Member

asked in Data Instrumentation

Clarification for correct configration of endpoints for a domain proxy

This document helpfully gives guidance for setting up a domain proxy in order to avoid issues with blockers: https://www.docs.developers.amplitude.com/analytics/domain-proxy/We are following this procedure, however, I’m confused about two points in this doc. The first is where it says:The HTTP API uses a slightly different endpoint from the SDKs, so to test, you need to temporarily set proxy_pass to https://api2.amplitude.com/2/httpapi/. This implies /2/httpapi should not be final long-term value of the proxy pass, and is only temporary for testing. So what should the actual value be?? Second, it says later, in the SDK configuration section:The SDK's don't point to the same API endpoint as the HTTP API V2, but rather a special endpoint for its custom payloads. Send them instead to https://api2.amplitude.com/Which is again confusing because obviously the client SDK should not be configured to send events to amplitude’s domain, the entire purpose of the proxy is to avoid that and use our

1 year ago

Ingmar OemigNew Member

asked in Data Instrumentation

Per user averages

Dear community,Apologies if I’m asking an already asked question here.Is there a way to view the average of a ‘formula’ event over the users. Specifically, I have a parameter ‘like_ratio’ that is generated as like / (like + dislike). I am interested in the average like_ratio per user - not weighted by likes and dislikes, but just a clean average. If I make a segmentation chart of totals_like / (totals_like + totals_dislike) I get a chart weighted by activity (the most active user will weigh more in the result). Is there a way to create the average of the per user like_ratio? I have tried the avg(like) / (avg(like) + avg(dislike)) but I get a wildly different number from what I get when exporting user data and taking the avg(like / (like + dislike)) Thank you!

1 year ago

dimitri.fedorovConversationalist

asked in Data Instrumentation

User composition by User property gives "empty" group where should be none

Hi there guys. We have a user composition chart (link will work only for admins/tech support I guess) in our Amplitude.There is (none) group in the chart, suggesting the property value for those users is not set.Although, if I press on that group, select “View Users” and pick any user, his property value will be set. Does anyone have any idea why is that?Thanks!

1 year ago

jack_inneNew Member

asked in Data Instrumentation

Events showing in user lookup but not in segmentation

Hey folks I’m having an issue with Amplitude and I’d really appreciate some help :) I’m backfilling some data for the past couple of years but none of it seems to be available but in event segmentation or in the events page of the Data tab but is visible in the User Lookup page. I tried this for other events and nothing works so far. The problem is similar to this thread. Our tracking plan does reject events that don’t fit the schema. Is there a fix or do I need support? Thanks, Jack.

1 year ago

imanuelvicNew Member

asked in Data Instrumentation

User Properties values are not complete

Hi,I’ve just upgrade from Expo SDK 43 to 46, and seems like I need to use a custom development client instead of Expo Go, because of expo-analytics-amplitude will be deprecated in SDK 45. and clearly written in expo documents that expo-analytics-amplitude will be Deprecated. So I need to use this official docs.I use @amplitude/analytics-react-native. And It's work in my Expo Project. But... the data provided in the amplitude dashboard is incomplete and wrong Platform.Here's the dashboard after I use @amplitude/analytics-react-nativeThe platform read Web not Android… And the data incomplete.And here's when I use expo-analytics-amplitudeThis is the right one, the User Properties is complete, what I need Here's my code in Auth Middleware (before user login in my project) initializeAmplitude = async () => { init(AMPLITUDE_API_KEY, this.props.userAccountInformation.members.id.toString(), { minIdLength: 1 }) const event = new Identify() event.set('properties', this.props

1 year ago

vbranndoNew Member

posted in Data Instrumentation

Somed users that signed up are missing

Hey guys! I’ve been having this problem with amplitude for while and wanted some help. Our product recently launched it’s trial version in an attempt to explore the PLG strategy. With that in mind, we wanted to keep an eye on every detail about our new trial users, from their journey and their behaviour. Problem is, we are having some inconsistencies with our data coming from Amplitude, because some users that access our trial just aren’t registered inside Amplitude, even tough they signed up successfully. I don’t have the exact numbers in hand right now, but at least 20 users show up on our databse, but are nowhere to be found on Amplitude. And it’s isn’t a case of segmentations. These users don’t even show up on user look-up! My first gut feeling is that those users don’t stick around after signing up long enough to Amplitude to catch some event, but I can’t really be sure about that.

1 year ago

yliuaaronNew Member

asked in Data Instrumentation

narNovice

asked in Data Instrumentation

Import S3 not working

Was following this guide on importing data from a data warehouse in S3: https://www.docs.developers.amplitude.com/data/sources/amazon-s3/Creating the role worked fine and creating the Amazon S3 import source worked fine until step 6. The test credentials step was able to pull the files we have stored in S3 and show them back to me but on the next screen, when I entered a data source and description and hit save nothing happened.Thanks for the help!

1 year ago

as-greywingNovice

asked in Data Instrumentation

I would like to replace amplitude default fields using Legacy JS SDK

Dear all,I’m using the JS SDK to log events for interactions on my web application. I would like to replace selected fields that are automatically determined by the amplitude instance, for e.g. ip address, country, city, etc.Is this possible? I’ve tried to use identify or setUserPropertiesconst identify = new amplitude.Identify().set('ip', '111.111.111.111');amplitude.getInstance().identify(identify)// oramplitude.getInstance().setUserProperties({ 'ip': '111.111.111.111' });but these will create a custom property instead. Is there a way for me to replace the amplitude fields? (mainly the ip address detected by the amplitude instance) I’ve attached an image below indicating the value of the `IP Address` field that i’d like to change. Note: I’d like to avoid creating a custom user property or event property for this ip address.Thank you in advance for your help!

1 year ago

Mithra BConversationalist

asked in Data Instrumentation

What is the condition to be framed, if I want to analyse the count of projects names which are coming under each System Integrator side & Customer side organizations

I have to separate the projects with respect to System Integrator side Projects (1) and Customer side organization projects (2). In a dashboard, One KPI is System Integrator side Projects & Another KPI is Customer side projects. For eg., If I am having 3 System Integrator organizations: K, K LLC, Abc What is the condition to be framed, if I want to analyse the count of projects names which are coming under each System Integrator organizations? [Actually I have given a condition in where as organizations (user property) : “set not equals operator” & values as “K, K LLC, Abc” - in this case only I got all the expected results, but some deviations were also there] What is the condition to be framed, if I want to analyse the count of projects names which are coming under each Customer side organizations? [Actually I have given a condition in where as “organizations (user property) : “set not equals operator” & values as “sk , msv, ibc, … ”]

1 year ago

starchildNew Member

asked in Data Instrumentation

Shopify user id vs server-side user id

We have an existing Shopify store that is fulfillment for free healthy meals. I’ve hooked up Amplitude with the Shopify App, but I’m confused on how to add our server-side id (People ID or PID) to each record.Since Shopify automatically uses email for their user id, how can I inject the PID for each session? Every session into the store (browse, login, or create account) has a PID we can inject.At some point, I discovered an article that talked about how to do that for Amplitude, but it didn’t cover the case of Shopify and the reality that user_id will be the Shopify user_id.Any help is appreciated!Paul

1 year ago

freelancer52New Member

asked in Data Instrumentation

Do I need to pay for integrations?

Hi everyone, really interested in exploring amplitude. We have a pretty extensive tech stack, are amplitudes all free? Or are they add on services? I can list our existing tools but interested in learning a bit more!

1 year ago

sean.meehanConversationalist

asked in Data Instrumentation

Stitching issue with shopify store event data

Hey Everyone,I recently set up Amplitude to capture Shopify store event data, and I am seeing a bit of unexpected behavior. While Amplitude does seem to be capturing all events on our website, I’m having a bit of an issue piecing together the full user journey for customers who go completely through the funnel and make a purchase on the site. Problem: For purchasing customers, the event stream is getting broken apart as coming from two different users which I’ll refer to as the pre-checkout user and checkout user. Pre-Checkout UserThis stream has the most events and captures all the website browsing type events (page view, product clicked, product details viewed, product added, etc.). This user has a device_id in the form of an alphanumeric string (ie. jHdTf2LNvsXrKDkwnq2Yto) in addition to information about the device type, and properly allocates a amplitude_id, session_id as well as everything else I would expect. The user_id is also generally null because the customer hasn’t signed

1 year ago

AlexAsksNew Member

asked in Data Instrumentation

Amplitude internal time zone doesn't match my local time zone.

I seeing some inconsistencies between the times Amplitude is displaying and the actual times those things are boing done. This is outside the timestamps inherent in the event data. ExampleI’m looking at my Events page and marking events with a status of planned. When I then hover over the “Planned” label, the UI displays a tooltip of “Created on Nov 13, 2022” The current time is 103pm 14 November 2022. When i click into the event I can see the created date as 5 mins ago, I am located in New Zealand, the timezone for my project is set to “(UTC+13:00) Pacific/Auckland”I’m assuming this is a time zone thing. It may be the time zone the tooltips are referencing is not the one my project is set to. Is this a bug? Is there a reason I'm seeing different numbers in 2 places? Could my events be picking up a different time zone for instance and that’s coming through in some places rather than others?All our users are NZ based to every event should be happening on NZ time (UTC+13).I also seem t

1 year ago

adeola13New Member

asked in Data Instrumentation

Amplitude Device ID vs Segment Anonymous ID vs Google Client ID

Hey Amplitude Community, I have a question. Is Amplitude’s device ID just a randomly generated ID? Or is it somehow connected to the device and browser somebody is using. For example I know that Google’s Client ID is based on the combination of the browser and the device, which therefore even if a user is anonymous, and cookies are expired, if the user returns on the same device, they will still have that same ID. Lastly, when using Segment, is there any advantage to using the anonymousID of segment, vs the Amplitude device ID?

1 year ago

AskTiaLeoNew Member

asked in Data Instrumentation

Mixpanel Destination for iOS

Hi we’ve moved over a while back from Iteratively and are just now making sure that all of the connections are set for our iOS app’s Ampli itegration. We want to be able to use the tracking plans and log events with Amplitude and have them flow into our mixpanel instance.I see that we have a destination set to mixpanel here:I also see that we have events flowing into amplitude here:We however don’t see any of these events in our mixpanel instance. Please give guidance on what we should be checking. I also couldn’t find documentation on this so if there is any, a link would be awesome!

1 year ago

sinebycosNew Member

asked in Data Instrumentation

Best way to configure JavaScript SDK in GTM?

My website (E-learning website) is built with React and it is distributed in to micro-services like if users want to login, it will redirect them to login.mywebsite.com. If they want to start learning, then it will bring them to app.mywebsite.com.So, I would like to install Javascript SDK via GTM, what is the best way to configure, especially the trigger? because I’ve tried like this https://share.cleanshot.com/26n173 but it did not work. The event just only registered to Amplitude one time and that’s it (but it fired in GTM correctly every time).Looking forward for any help 😊

1 year ago

George3d6New Member

asked in Data Instrumentation

Generating Data With A Cron

I have a usecase where I want to bulk-generate events with a cron every day -- that is to say, generate all events I will need and send them (ideally, using the python SDK).The setup I thought about was:Delete all events of the type I want to send Send the new events from my cronBut I’ve not found a good way of doing (1) via the python SDK. Is this a usecase amplitude can even be applied for ? We mainly use it for one-off-event-driven analytics, but I’d love it if I could also visualize the results of some analytical crons in amplitude.

1 year ago

aimonNovice

asked in Data Instrumentation

Website vs App Best Practice

Hey all, I notice that a lot of the data we are seeing in Amplitude has been skewed as it is being used for our marketing site as well as our app. Is there a best practice for this? Should we be separating our marketing site into a seperate project?Thanks

1 year ago

Kévin AndréNovice

asked in Data Instrumentation

Is it possible to remove "Page" name in the page event?

Hello, We are integrating Amplitude through Segment. Since I have updated the Amplitude destination, the page event arrive on Amplitude with the name “Page”. I cannot find if it’s possible to remove it. Thanks for your help.Kévin

1 year ago

TristanEarlHelpful Hero

asked in Data Instrumentation

Security webhook for custom monitors

When creating a webhook, is there a way to specify secure credentials for Amplitude to use when calling the webhook? Ideally they would be passed in an HTTP header instead of on the URL, but I don’t see a way of setting anything outside the URL.

1 year ago

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