Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 1,407 Topics
  • 3,676 Replies

1407 Topics

M
Mikita T.New Member
asked in Data Instrumentation

Login page not working properly

Hello.I’ve stacked with the issue when the log in screen not shown in my browser.I’m using:MacOS Ventura 13.0Chrome Version 108.0.5359.124 (Official Build) (arm64)  What happened, my step to reproduce:Open https://analytics.amplitude.com/login Observe white screen w/o any interactive elementsIn console I see: I’ve tried:clear browsing data, cookies and cache - doesn’t work disable all extensions in browser - doesn’t work switch to another profile in Chrome - doesn’t work use VPN - doesn’t workWhat working (workaround for now):use Safari instead Chrome Could you help me with this issue? 

2
M
1 year ago
C
cdimockNew Member
asked in Data Instrumentation

Chart with top X number of values

Many of our charts and graphs are looked at by version numbers and we want to create some standard charts that track the top X number of versions, where the X number may vary based on the chart, but so far I dont see a way to control how many “Top Events” a chart shows.Sometimes Amplitude automatically display the top 3 or 12 or some random number and the charts will show whichever versions are in the top # for that chart. However we can’t seem to find a way to control what that number of “Top Events” is.Does someone know how to control this? I’ve tried just selecting the top 5 versions, but then Amplitude typically saves the chart as specifically those 5 and not generically the top 5

2
T
Novice
1 year ago
A
Conversationalist
adam12Conversationalist
asked in Data Instrumentation

How to show total count of users, against the count of users that "continue" in an experience

Our product has two events, one to represent the start of an online experience - “connect” - and one to represent the first step in continuing down that experience “continue”. I am trying to visualize the daily number of users that connect, let’s say 100 today, and the percentage of those that continue, let’s say it ranges from 20-40 depending on some factors.  How do I do that with our current view? It continues to appear as a single line.   

5
Saish Redkar
Expert
1 year ago
D
dcerecedoNew Member
asked in Data Instrumentation

No Sessions on Segment integration with Amplitude Actions

In Segment, I have two JS sources for our Test and Production environments. And the respective destinations to Amplitude Actions.Both destinations share the same configuration. Nevertheless, I see sessions in the Test environment but not in the Production environment.Page calls & Track calls Mappings for Session ID in both destinations are configured as so:If I look at the raw events in the debugger, page and track events from both the Test & Production Environments come with an “integrations” object:"integrations": { "Actions Amplitude": { "session_id": 1644244386047 } } In Amplitude, Test & Production projects share the same session definition:Nevertheless, in Amplitude I can see sessions in session charts for Test project but not for the Production project.Any ideas why this is not working on Production?

2
T
1 year ago
F
federicogasparNew Member
asked in Data Instrumentation

Huge gap between server_upload_time and event_time

I ve been working with amplitude API to export data to further analyze it in python (something like this):from amplitude import AmplitudeExportamplitude_client = AmplitudeExport(API_KEY,SECRET_KEY)records = amplitude_client.export(init_date, end_date)The thing is that I realized that there is a huge gap between server_upload_time and event_time. Not hours or day but months of difference! and this is not for a couple of points there are many of them in this situation. Why is this happening and how should I deal with this? 

1
Z
Team Member
1 year ago
J
jihoNew Member
asked in Data Instrumentation

Tracking users who belong to multiple workspaces

We’re building a B2B SaaS product. Our product is similar to Notion where a user can be part of multiple workspaces and has different permission levels in each of those workspaces. QuestionWhen a user performs an event in our product, we want to be able to track the workspace and the permission level of the user for that specific workspace. How should we set up our user / event properties to track this properly?FYI Accounts add-on is currently not a viable option for us due to our budget.

3
J
1 year ago
K
KaiNew Member
asked in Data Instrumentation

Why Amplitude create a new Amplitude ID after anonymous events

Currently we are doing experiment using Amplitude ID as our bucketing key. We learned from https://help.amplitude.com/hc/en-us/articles/115003135607-Track-unique-users-in-Amplitude#h_4caf2577-336a-4b32-8a6a-c7245b5f2364 that a user would be assigned to same Amplitude ID after anonymous events. However, after we did some tests, the actual behavior was Amplitude would create a new Amplitude ID and than merged them. It may cause variant jumping when the first a anonymous user logging in. How can we solve this problem?    

1
eddie.gaona
Team Member
1 year ago
S
SachchitNew Member
asked in Data Instrumentation

App Install and user log out instrumentation

Hi Team, We had 3 questions that needed clarification:App install and uninstall event instrumentation → Can someone guide us step by step on how to instrument this? or an example of a code snippet? User update behavior → When a user updates the app, does the amplitude ID, user ID and device ID hold even after the update? Log out → Similar to 1, can someone share a guide to instrument this? Looking forward to your reply.

1
belinda.chiu
Team Member
1 year ago
J
Justin with Mind Blown AppsNew Member
asked in Data Instrumentation

ios Crash in [Amplitude initWithInstanceName]

Since iOS 16 was released, we’ve been seeing a growing number of crashes related to CFBundle and CFDictionary, including with the Amplitude SDK. We are completely stumped why this is happening and have been unable to locate other reports of similar crashes. Is anyone else seeing crashes like this?Amplitude SDK is Amplitude-iOS (4.10.0) installed via CocoaPods.

1
eddie.gaona
Team Member
1 year ago
D
DaryaNew Member
asked in Data Instrumentation

React Native SDK doesn't work with kids app

Hello, We have a kids app (iOS and Android). We used React Native SDK (Legacy) but suddenly we stopped to receive any events. We have't had any app updates.We decided to update SDK and use React Native SDK (Beta) but Google Play rejected our app because location permissions: [!] Google Api Error: Invalid request - You have declared that your app targets under 13 age groups, but your app asks for location permissions.I don't see an opportunity to disable COPPA Control in Beta version as it was in legacy SDK. Could you help me how I can fix this issue? 

2
D
1 year ago
I
ivanbNew Member
asked in Data Instrumentation

How to export and import data to another Amplitude account?

I’d like to transfer all project data (events, user propeties etc.) from one Amplitude account to another. But the project that I’m going to transfer has more then 80 million events. Since Amplitude considers these events as new, there will be an excess of 10 million events (I have a Starter plan). Will Amplitude consider this exceeding 10 million 8 times and block my account, or will it be considered as a one-time exceeding 10 million events?

2
belinda.chiu
Team Member
1 year ago
A
Novice
ajfloNovice
asked in Data Instrumentation

Discrepancy in Amplitude charts

I have two charts: one showing sign ins and another usage of functionality once signing into the product. I have a user that appears on the functionality chart that does not show in the sign-in chart. This is impossible as they must have signed in to use that functionality. The segmented by/performed by/grouped by sections are both the same in each chart with the only difference being the event. Any ideas on what could cause this? 

2
A
Novice
1 year ago
A
AlexCuencaNew Member
asked in Data Instrumentation

Accidentally send millions of events of a single type, can I remove them from my monthly event quota?

My application triggers an event when there is an API error. One of my services was disabled, and that caused many retries, each retry triggered an event, so in the end, each user could have thousands of errors, and that ended up being a couple millions of events.Is there a way to clean up all these events to prevent them from counting towards my event quota?

1
Saish Redkar
Expert
1 year ago
A
Arran SNew Member
asked in Data Instrumentation

Multiple Projects not in BigQuery Export

Hi all, We have four projects in our Amplitude account. Has anyone been able to see event data from multiple projects in their BigQuery Export… I’m only seeing event data from one Project. Is that expected? How do you filter data sets in BigQuery by Project (e.g. App Product 1 UAT, App Product 1, App Product 2, App Product 2 Devel)?

2
A
1 year ago
N
Novice
NateNovice
asked in Data Instrumentation

Resurrected users

Resurrected users - which user count as resurrected? What he should o to have this label? 

2
N
Novice
1 year ago
S
SheryNew Member
asked in Data Instrumentation

Integrate Amplitude with Zendesk

Hi all, anyone has experience integrating Amplitude with Zendesk? We would like to track the who views our Zendesk article which currently not provided by Zendesk. Thank you.

7
Jeremie Gluckman
Team Member
1 year ago
Anthony
Peer Moderator
AnthonyPeer Moderator
posted in Data Instrumentation

Historical Count = 1st: Uniques & Totals are Different

In Segmentation, if I pick any event and set “Historical Count”:”1st” there’s a noticeable difference between unique users and total events. Any ideas why? It seems that if a user can only be counted once anyway (because it's the user's first time firing the event), that the unique and total might be the same. Any ideas? Thanks. 

7
Jeremie Gluckman
Team Member
1 year ago
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Helpful Hero
LauHelpful Hero
asked in Data Instrumentation

Will updating user_properties to "(none)" value with HTTP API V2 revert back to not provided?

Hi Amplitude community, I wonder of this use case. Let’s say that I need to know if a user a subscriber and want to put it to user_properties. this is the case A user do::Mon: user joined Wed: user subscribed Sat: user unsubsribedif let’s say I user HTTP API V2 to update the user properties called `is_subscribe`I don’t want the user to have any `is_subscribe` so not doing anything update `is)subscribe` to a string: “yes” (here is my question) -- I want to revert to the first state So for 3, what value that I have to use for HTTP API V2 ya? I know that the value of non existed properties is (none). With that being said, if I update `is_subscribe` to a string “(none)”, will this be merged to Amplitude value of <non-existent> / <not provided>? Thanks!

3
L
Helpful Hero
1 year ago
I
Ilya_StashenkaNew Member
asked in Data Instrumentation

Amplitude stopped receiving events

Hi!I try to solve a problem. The amplitude does not receive events. The problem concerns android and ios app version. The problem occurs when passing frontend application events. There are a couple of backend events that the amplitude accepts. Events are not blocked, not filtered, not hidden. Connection software has not changed and not update. All others analytics systems(not amplitude) receive and display events correctly. Last 3-4 days "Total Event Volume" graphic is in "flat". Application is available to user  

2
I
1 year ago
Z
ZimeNew Member
asked in Data Instrumentation

Stopped receiving data despite no downtime

I got this message. Amplitude can’t recieve any data. The issue persists for 1 day.So I found this articleI check amplitude status, but there is no downtime for 1 day. Is there any bug in my project? I need help.  

1
Z
Team Member
1 year ago
V
Vadim KvachevNew Member
asked in Data Instrumentation

Events are not tracked for particular users

Hello!I have a problem in Amplitude. We have user for whom on ios events are not tracked  And also some other user for whom client events are partly not tracked  Most of these users are on ios. What might be the possible problem?

1
Yuanyuan Zhang
Team Member
1 year ago
P
phung.nguyenNew Member
asked in Data Instrumentation

Set Client Event Time to be future timestamp

Hi team,Can I set the `time` key to be newer than `now`?For example, `now` is 2022/Dec/20, I would like to set the `time` for my event to be 2022/Dec/30.As I tested, the furthest timestamp is 3 days from `now`, it’s 2022/Dec/23. And I can see my event in the Event Explorer.Please help. 

2
P
1 year ago
Anthony
Peer Moderator
AnthonyPeer Moderator
asked in Data Instrumentation

Finding the (raw) data for a specific event matching an event property

TL;DR:It seems like there would be an easy to to find the data for a specific event, where the properties for the event are defined in the segmentation chart above. -- Example:I have an event called “points_transaction” where the property transaction_source can be from various sources (A, B, C, D, E...). I am trying to find the (raw) data for an event where transaction_source = “B”, but I might be doing it the hard way. Create a segmentation chart Click a point on the graph Select “View User Streams” Pick any user Filter by event = “points_transaction” It's not possible to filter for an event + property (where source = “B”), so finding the specific transaction I’m looking for can take a while as I go through them one at a time, looking for source = “B”  Look at the event properties and note the time stamp for the desired event.  Click user lookup in top right Find the event again on the user’s event stream under user lookup.  Switch event details view from “Info” to “Raw” to view the

2
Anthony
Peer Moderator
1 year ago
S
sanghunNew Member
asked in Data Instrumentation

The event that occurred in 'amplitude-ma-ts' appears as the event that occurred in 'amplitude-ts'

 In my react web app, I only installed amplitude marketing-analytics-browser SDK.(amplitude-ma-ts)But when i saw user look up, there is events which have library properties ‘amplitude-ts’ attached screenshot is what i tested. I fired 2 events consecutively in the same environmenet(same device+same browser). But their library properties are not same. Is this bug? or intended?   

3
S
1 year ago
J
Conversationalist
JacobtConversationalist
asked in Data Instrumentation

Shopify User ID - emails sent in different case

Shopify’s client-side integration looks to be sending the email in lowercase while the server-side integration does no case transformation.This is a problem because:Amplitude User IDs are case-sensitive. If you set a user ID in a different case, Amplitude will track two separate profiles for the same user.

7
J
Conversationalist
1 year ago

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