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Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

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gustyk1New Member

asked in Data Instrumentation

Organization url lost

Hi, can’t remember my organization url, and couldn’t find any place to recover it. any advise? thanks

Ivan SokolovNew Member

asked in Data Instrumentation

Event Properties are not available in analytics

Hi, community!We've recently added event properties from our web application to Amplitude using Browser SDK. I've noticed that these event properties show correctly in the User Lookup and the Amplitude Chrome extension. However, when I attempt to create charts filtered by a specific property, I can't see the values that are visible in the User Lookup and the Chrome extension.I've ensured that I've enabled all these events and properties in my tracking plan.Here are some details:We initially used Amplitude for one website (referred to as "the first website"). As we expanded, we launched a platform where we track the same events. This platform has multiple domains and partners. We're using the same Amplitude API key to have unified analytics for all the websites we manage. To differentiate between partners, we started using event properties. When a page loads, we send an event called "open page name" and include a property "Partner name" to determine the source. However, on the first web

Animesh M.Novice

asked in Data Instrumentation

Event by Time

How do I calculate for a user if an event is triggered for a time? for example x user has done “Signup” since 21st August i.e., it has been 7 days since “Signup” has been triggered by a user.

vishwaNew Member

asked in Data Instrumentation

OKTA different okta domain for different requests

I'm trying to use the okta api. I was able to use the api to create an authorization server and access policy with my okta domain.

Vladislav EngelgardtNew Member

asked in Data Instrumentation

Incorrect calculation of event_time causes funnel to break

We've encountered an issue where the event funnel is constructed incorrectly due to a large delay between server_received_time and client_upload_time.According to the documentation, when the difference is more than 60 seconds, a correction is made using the formula: event_time = client_event_time + (server_received_time - client_upload_time) Link: https://help.amplitude.com/hc/en-us/articles/229313067-Look-up-event-data-for-individual-usersFor some of our users at the start, this delay is present, and then it disappears, which causes initial events to land in the middle of the stream. For instance:The issue is that such users end up dropping out, making the starting funnel incorrect.All our products are based on Unity and use the Amplitude plugin 2.7 for Unity.How should we address this issue? Is there a way to force the calculation of event_time = client_event_time?In your case, it's best to either fully rely on server time or client time, but not to make intermediate calculations.

LzhNew Member

asked in Data Instrumentation

Search spider requests are being logged (Yandex)

I’ve noticed a strange behaviour - we’ve started to receive lots of events (around 40K per day) from IP’s belonging to Yandex (russian search engine), and it looks like that their spiders run javascript code and trigger a corresponding events. And it’s ruining our analytics :(This happens only with Yandex spider. Do you have any idea why this happened and how can we fix it PS I know, that I can ban events coming from a certain IPs, but I think that the ignoring search bots should be done automatically.

MichaNovice

asked in Data Instrumentation

Different profiles for one user_id/account - How do you track that?

Hi there,Our product allows each account to have up to 3 profiles where these users can have different settings. (Age etc.) Most comparable to Netflix, each parent and each child can have different profiles.My question is:How do you track this accordingly? At what level would you set the user_id?If you go by account it makes the most sense to me on an economic level as you pay per account and also cancel on account level.The problem would be that if we have an account with 3 profiles, we would mix them up in the analysis.We could also go by profile, which would be correct for usage, but hard to control for other metrics like how many accounts are affected.For now, we are going with tracking the account as user_id and sending the profiles as event properties, but not sure if this is the perfect solution. So any kind of information would be appreciated.

Rune AndersenWell-Versed

asked in Data Instrumentation

GTM Template for Browser SDK 2.0 ?

The current GTM Template are using “Marketing Analytics Browser SDK”.But will there be a new (or update) to support the features of Browser SDK 2.0, including the new Default Tracking Events etc ?

Hyojin SongNew Member

asked in Data Instrumentation

Amplitude cohort Facebook sync - Low match using CUID + Device ID + email

Hi, Amplitude community :) I’ve tried amplitude audience sync to Facebook ads (hourly).About 210000 users were found and synced to Facebook, but only 2000 users were matched. At Destination, I’ve linked Facebook account with Device id, External id(=user id), email, city.But don’t know why it got these lower match rate.Is it because of Facebook opted-in option?Anyone who are with this problem, I’ll appreciate any help in this topic Thanks,Hyojin

Maxime SabranNew Member

asked in Data Instrumentation

Facebook ads Cohort sync error

Hello All,I am having a connection error when synchronising a cohort with Facebook Ads. I have carefully read and explored the Facebook manager pages and could not find anything on this subject.I have seen in the Amplitude documentation that it is a common error but could not find any solution to this problem.NB: I have Admin rights on both the Amplitude and the Facebook Account.Thanks for your help,Maxime

Zachary SidnamNew Member

asked in Data Instrumentation

Are objects allowed as event property values? (Using type 'any')

Hi! I have been logging events with the Web SDK and Ampli wrapper and I am unable to see event properties that are object types show up in the event stream. (All other properties that are primitive types are showing up).I was assuming that I could use the property type “any” to describe an object. For example, my event could have the following properties:name (string) attributes (any)And the event_properties payload the SDK sends to Amplitude looks like this:{ “name”: “John Doe”, “attributes”: { “age”: 30, “favoriteColor”: “blue” }} When I trigger the event and view the event stream, I can see the “name” property listed in the Event Properties, but I do not see the “attributes” property. Is this expected? Are objects not allowed as values? The example here is simplified for this discussion, but we have a handful of events where logging complex object types makes much more sense than normalizing the event properties.

Sajjad KharraziNew Member

asked in Data Instrumentation

property groups does not work correctly

Hello dears,as you described here: https://help.amplitude.com/hc/en-us/articles/5078762828699-Streamline-property-updates-with-property-groups#heading-2we did all instructions but it does not work.we can not see any property that we have added to group and events.Is there also any technical action that we should do? or just with creating from panel is ok?

willkentNew Member

asked in Data Instrumentation

Cumulative average of events over time

Hey everyone, quick question!Does anyone know know how to measure the average number of times a user has triggered an event, viewed cumulatively over time rather than period by period?For example - I have an app where users can upload their recipes and I want to understand whether users are continuing to upload more recipes over time Ideally, I want to set up a line graph that shows me whether or not the average number of recipes per user is increasing over time i.e. for the week ending 20 August, the value on the graph will be the average number of recipes per user since app launch until 21 August for the week ending 27 august, the value on the graph will be the average number of recipes per user since app launch until 27 August The closest I’ve gotten so far is creating a line graph that calculates the average number of recipe uploads in a given period, but not over timeHope that makes sense

lewis42New Member

asked in Data Instrumentation

Data Residency

I have bunch of related questions.I’m in the UK, since Brexit, does anyone know if that means I should have EU data residency?When I signed up I’m sure I would have chosen EU data residency if Id spotted it as an option, but I don’t have screenshots of my signup and so I’m not 100% sure what I did.Is it possible to see where my data is resident in the Org Settings?

Alex SaifullinNew Member

asked in Data Instrumentation

Attribution with Google Tag Manager (Amplitude Analytics Legacy (GTM Client Template Maintenance)

I need to track utms, gclid with my current Amplitude setup - old version of Google Tag Manager template, legacy. Where should I put my params=true (includeUtm: true, includeReferrer: true) in Google Tag Manager? In Options Keys of Initialization in Identify tag? Or every tag that I have?Does this screen on the screen will work right for the legacy one?

Vera StickerNew Member

asked in Data Instrumentation

Sending the same event to two projects using GTM?

We are using the Google Tag Manager template to send our website events to Amplitude. We have a small subset of events that we’d like to send to a new project, while also continuing to track them in our current production project. When I preview this in GTM, I find that the test event only goes to the new project, not the production project. Is there a way to send the same event to both at once and have it show up in both?

Denis KNew Member

asked in Data Instrumentation

API response change "series"

While working with Dashboard API, in particular, “sessions/average” and “sessions/peruser” I expected to receive series as an array of numbers (like it is stated in the docs https://www.docs.developers.amplitude.com/analytics/apis/dashboard-rest-api/#get-average-session-length)But instead, series returned as an array of objects: [ { "setId": "", "value": 0.0 }, { "setId": "", "value": 0.0 } ] I haven’t found any documents, blog posts, or changelog confirming this data format change. Is it a valid response from now on?

ChristianSNew Member

asked in Data Instrumentation

Identify too late

Hello, we’re currently facing this issue:New session Amplitude sends the Page View event We set a user property via identify (JS SDK)The user property is not present in the Page View event (since it seems to apply only to future events) - is this the expected behaviour?Is it possible to identify before the Page View event? Regards,Christian

Dmitriy UshakovNew Member

asked in Data Instrumentation

Invite sending error

Hello!The problem is that the invite is not sent to a specific email address. The mail address is correct, other folders, incl. spam, do not contain an invite. Invites from other services come regularly. Gmail mailbox.I created an alias for this address and sent an invite to it and, strangely enough, it came. But this is not a solution, because I need an account for the main address, not for its alias.Tell me, please, what could be the problem?

Amplitude AdminCommunity Manager

posted in Data Instrumentation

Is It Possible to Transfer a Project to Another Org?

Hi Amplitude Community, Amplitude considers different organizations to be separate entities, and so there isn't any out-of-the-box way to 'transfer' data from one entity to another (with a click of a button), unfortunately. However, it is possible for you to: 1) export all data from the desired Projects via Export API or any data warehouse connections2) complete a self backfill into your new Project in the desired Organization, or import data from your data warehouse into your new Project Please note that the backfilled data will be counted towards your org’s event volume limit. At this point in time, this transfer only applies to raw data, not to any content (e.g. charts, dashboards). Another way would be to use our migration service: Our Amplitude Professional Services team can run this process to ensure the migration of your existing data and content is successfully executed. This is a paid service and additional fees may be required. Contact your Account Manager should you wish to

Amplitude AdminCommunity Manager

posted in Data Instrumentation

Can Amplitude Track Crashed Sessions/Events

Hi Amplitude Community! It is the case that Amplitude does not auto track crashed sessions or events. However, if you're able to instrument an event that is logged when your app crashes, you can certainly send that data to Amplitude as well, either via our SDKs or via HTTP API.See available SDKs here: https://www.docs.developers.amplitude.com/data/sdks/ If you have a best practice for tracking crashed sessions or events and sending to Amplitude, you are more than welcome to share your thoughts in this thread! Best,Amplitude Team

Puneet KohliConversationalist

asked in Data Instrumentation

Cohort not showing users that have property

Hi! I have a cohort created where user property filter ‘userType = premium’.I know that I have set this property on 950+ users in Amplitude, as I set it using API and received a success for all 950. Individually navigating to the “user look-up” page for a user also shows that “userType = premium” is set in each user.However, in the cohort, I can only see 176 users who have this property, no matter what I set the date range to. I can confirm there are users who have this property set properly in Amplitude (eg. cy7ggf9aKcgg9B2zpFmX3RLSuFG2) but do not show up in the cohort. I have been unable to figure out why this is the case and any help to uncover this would be highly appreciated!

marvinTeam Member

posted in Data Instrumentation

Sharing Our New iOS SDK!

As we keep building the next generation of Amplitude SDKs, we have more platforms supported now. iOS SDK (Beta), documentBrand new Analytics SDK for iOS written in Swift, with cleaner API interfaces. Full feature parity with other next generation SDKs, like custom plugin support.Feel free to give it a try and we would like to hear from you too!

dangraingerSuper Helper

asked in Data Instrumentation

Under-reporting of organic traffic

As part of our migration away from Google Analytics to Amplitude as our primary tool for websites/ apps I'm doing some validation of marketing channel/ campaign data from UTM parameters.In our "utm_medium" parameter we have a value of "organic"; this has a value of 6,791 sessions in Amplitude for a particular time period....but over in Google Analytics it's vastly higher at 20,803 for the same time period. I've set saveParamsReferrerOncePerSession to false in our Amplitude tags in GTM, and also left unsetParamsReferrerOnNewSession set to false....this configuration I believe should reflect the Google Analytics default "last non-direct click" attribution, so I'm struggling to understand why Amplitude is reporting so much lower?One thing that did cross my mind is that I don't see utm_medium = organic passed in the URL query string for all clicks from Google organic results for our site. Which suggests to me, perhaps, that Google Analytics might have some automatic config somewhere to be

varunNew Member

asked in Data Instrumentation

Rename columns on Funnel Analysis Graph

I'd like to rename the bars in my funnel analysis, but I cannot find the option to do so. Please let me know how I might be able to. I've attached a screenshot of the labels that run across the bottom of the chart.Funnel Analysis Graph with Bad Labels

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