We’ve recently started using amplitude, and while I was comparing event counts to expected event counts for users with the javascript sdk, i’ve found quite a few instances where users are logging into my systems and performing events that should be recorded, but nothing is coming through on amplitude. The user should have multiple events as they’re traversing through our purchase funnel and completing a purchase, but not a single event was logged.
Is there a logical explanation for this or something I should do to further investigate the cause of missing events? From the looks of at least some of the users (I haven’t done a full dive) were using Mobile Safari, but testing from my own phone’s browser it seems to be working on a similar version iOS / safari.
Best answer by Zhenia Semenina
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