Background of chart:
Using the Segmentation chart, I have a basic event that only triggers past the stage a user has authenticated and is identified. When I group by a user property (user_type), there is about 20-30% of users grouped as `none`.
When I download those users to CSV and see their user property in question, it’s set to a value and not actually `none` at all. (When I use the user look up tool, they’re also set.)
Why does the chart show as none?
Does anyone have any advice on how to trouble shoot and increase confidence in this data?
Screenshots attached (CSV download of “none” users), chart results and query criteria. It’s consistent if I group by under the event on the user property or the global chart grouped by option.
Best answer by Zhenia SemeninaView original