I noticed a trend recently that we get all sorts of events from users on Android and iOS devices, and we get the Device Type for almost everyone. But for some reason we haven’t logged a single iPhone 12 or iPhone 13 as a device type.
I ran some tests on my device and can confirm that these events go through on an iPhone 13. I even confirmed that the event carries “device_model":"iPhone 13"”. However when I look up that same event in the Amplitude dashboard, it has a blank for Device Type. I ran the exact same experiment using an iPhone 11. It has “device_model":"iPhone 11"” in the event. On the Amplitude dashboard, it has “iPhone 11” for Device Type.
Does anyone know why this is? It doesn’t appear to be a problem with the amplitude SDK, but rather one with the backend/dashboard. Maybe I’m missing something?
Best answer by ning.changView original