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HTTP API not ingesting Intercom API event data

  • 13 July 2022
  • 1 reply
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We are trying to send Intercom message sent data into Amplitude. We have followed the instructions via Amplitude’s HTTP API.  When we send the event from Intercom’s API, we get a 200 response so we know it’s sending. However, the data is not found in Amplitude.  I’ve checked both the data.amplitude.com section as well as user lookups and event segmentation - its not there

Example event we’re sending, where we’re including user_id and device_id, as well as event_type.

 

What are we doing wrong here? Why is the data not showing up in Amplitude?

 'user_id' => '300213',       'device_id' => '30021354393516304124',       'event_type' => 'Intercom Message Sent',       'message_channel' => 'email',       'message_title' => 'PropertyBoost - Price Reduced - Email (08/09) Event Base>       'message_type' => 'Auto message',       'conversation_id' => '54393516304124',       'opened_at' => '2022-06-21 17:00:28 -0700',       'sent_at' => '2022-06-21 17:00:15 -0700',
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Best answer by Denis Holmes 14 July 2022, 15:15

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Userlevel 6
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Hi @sgillz44 ,

 

Thanks for writing into Amplitude community!

 

Can you let me know the Org ID, Project ID and email address for your Org in a PM? I can then investigate this. 
Please also send me the event payload and the API 200 response from Intercom so that I can investigate fully. Thank you!

 

Kind Regards,
Denis

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