Account Creation and Org Issue (technical issues per sales team)


Hello all!

I recently decided to go with Amplitude and will be syncing it with Kochava. However I am running into 2 issues that put me at a dead end.
       1. When i go to log in, it wants me to log into the Org and provide the org URL. However I have tried             everything that it could be and nothing works. I don’t believe I even registered an org yet. 

  1. When I go to sign up (thinking maybe that is the problem), it says my email is already in use and an account cannot be created. I reached out to the sales team for support and in Salesforce they don’t see an account associated with my email. 

Please help!



Best answer by sydney.koh 4 June 2021, 20:01

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Userlevel 5
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Sydney from the Amplitude Platform team here! I am going to create a ticket for you and reply on that ticket. Please check your email for a response from me.


Hi Sydney, 

Any update? I have not received an email

Userlevel 5
Badge +8

Hi Ryan,


I replied on Friday to the email we have on file for you! Could you check your spam folder and make sure your email provider is not blocking any Amplitude emails and get back to me?





@sydney.koh Hi sydney. II found the email and replied!