Mapping user email with sendgrid integration

Hi

We are passing our own amp_user_id with our sendgrid events, but adding email to custom_args does not get picked up or mapped to the user. All other custom_args values appear in the event props except email

for user in org_users:
custom_args = {
"email": user['email'],
"org_id": org['org_id'],
"org_name": org['org_name'],
"signup_code": org.get('signup_code'),
"template_id": template['id'],
"template_name": template.get('name', template['id'])
}

do we need to use the User Mapping API to reconcile this?

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Amplitude_Admin

Hey there! Thanks for reaching out. Your message has created a ticket in Zendesk, ticket ID: 379896. One of our team members will be reaching out here with more information shortly.

Amplitude_Admin

Hello Jared,

Thanks for reaching out—happy to help look into this with you!

From what I understand, you’re sending the `email `value within `custom_args` on events coming from SendGrid, but that email isn’t appearing as an event property once the data reaches Amplitude. I’d like to take a closer look so we can figure out where things might be getting lost.

If you’re able to share a bit more context, it would really help with the investigation:

- A link to the Amplitude project you’re using
- A link to a specific user where you expected the email property to appear but don’t see it
- Which SendGrid event(s) include the email value (all events or only certain ones?)
Ideally, a user who received events within the last two weeks would be perfect, as that will allow me to check our raw ingestion logs and confirm exactly what Amplitude received (e.g. our logs are only available for the last two weeks from today).

Thanks again, and looking forward to helping get this sorted out.

Best regards,
Jacenda

jared_russell_HBP

sent your a DM with user information Project ID: 505415, all [Sendgrid] events do not track email

Amplitude_Admin

Hello Jared and Beth,

Thanks for providing these details!

I am working on checking the raw logs for some of the users in the list provided so that we can validate whether Amplitude is receiving the custom email property from the SendGrid source.

I will follow up by the end of the day today (not later than 5:30 PM PST) to share my findings.

Thanks so much for your patience! Let me know if you have any questions or concerns in the meantime.

Best,
Jacenda

Amplitude_Admin

Hello Jared,

Thanks so much for your patience while I dug into this — I wanted to share what I found and walk through next steps with you.

I reviewed several users from the list you provided and checked the raw event logs we’re receiving. Based on what I’m seeing, it seems the `"email": user['email']` event property is not currently being sent to Amplitude from SendGrid. I’ve included a few example users below, along with the relevant raw event logs attached to this email for reference.

In each case, the raw logs do not include an email event property, which suggests that this value isn’t present in the data coming from SendGrid. For security reasons, the API key shown in the logs has been partially redacted.

- Amplitude ID 1422574944912: https://app.amplitude.com/analytics/healthbookplus/project/505415/search/amplitude_id%3D1422574944912?_source=direct%20link&eventId=3dbbcb7d-8659-4748-90b8-66b1259a323e&eventHandle=Zs4XJ%2Fo_q8Ygn_-B_Zs4XJ%2Fo
- Amplitude ID 1419594667830: https://app.amplitude.com/analytics/healthbookplus/project/505415/search/amplitude_id%3D1419594667830?_source=direct%20link&eventId=e035f86d-6ef3-4ae3-97fd-54398191b05a&eventHandle=ZspJ%2FCQ_l72yE_-B_ZspJ%2FCQ
- Amplitude ID 1415575838862: https://app.amplitude.com/analytics/healthbookplus/project/505415/search/amplitude_id%3D1415575838862?_source=direct%20link&eventId=e6c96d74-41a5-4153-b71b-08725f835755&eventHandle=ZspJ%252BDw_XjS3F_-B_ZspJ%252BDw
- Amplitude ID 1401346897673: https://app.amplitude.com/analytics/healthbookplus/project/505415/search/amplitude_id%3D1401346897673?_source=direct%20link&eventId=597ee88c-64e1-49a0-9041-e3925552293a&eventHandle=ZspJ%252BjA_Ixvwo_-B_ZspJ%252BjA

Given this, the best next step would be to have you connect with SendGrid Support to understand why the email field isn’t being included in the events they’re sending. They should be able to provide insight into whether this is expected behavior or a configuration issue on their side.

Here’s the SendGrid documentation on how to reach their Support team, in case it’s helpful:
https://support.sendgrid.com/hc/en-us/articles/11921855923611-Contacting-Twilio-SendGrid-Support

Please let me know if you’d like help reviewing anything they share back, or if you have questions in the meantime — happy to continue partnering on this.

Best regards,
Jacenda

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