Question

Merging Users overwrites initial_utms

  • 24 August 2023
  • 1 reply
  • 12 views

Hi,

 

My company has run into the same problem that was described here, here and here. When users are merged, we’d like any user property that starts with ‘initial_’ to not be overwritten. Can we enable the backend configuration change that was mentioned for our org as well?

Also, you may want to consider exposing this as a setting so that clients can handle this on their own!

Thanks,
Saketh Kasibatla
US Service Animals


1 reply

Userlevel 4
Badge +7

@skasibatla_usserviceanimals welcome and big apologies for the late reply! Our support team can help troubleshoot this with you. I’ve submitted a ticket and someone will reach out shortly!

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