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Tracking not working after opting out of IDFA

  • 25 June 2021
  • 1 reply
  • 64 views

Hello, Amplitude Community.

 

I set iOS SDK in app, with using IDFA as a device id.

But the problem is,, « I couldn't track ANYTHING after opt out IDFA » !!

 

I suspect that I set ‘opt out of tracking’ in my mistake, but It’s not.

I suspect that I didn’t set switching to IDFV as a device id after user opt out IDFA, but amplitude said they set it automatically. Use advertising identifiers as the device ID

 

What’s wrong with it?!

Is there any more suspicious thing I have to check more?

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Best answer by Denis Holmes 28 June 2021, 17:04

Hi @Aaron ,

 

This is unusual and I have consulted with some teammates and we have made a ticket for you in zendesk for this issue. We will respond to you within 48 hours on an update on the issue. Thank you for your patience.

 

Kind Regards,
Denis

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Hi @Aaron ,

 

This is unusual and I have consulted with some teammates and we have made a ticket for you in zendesk for this issue. We will respond to you within 48 hours on an update on the issue. Thank you for your patience.

 

Kind Regards,
Denis

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